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JUNE 2017

In This Issue

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Notes From Friends

Hospice of the Valleys serves hundreds of patients each and every year. We honor them by sharing their stores. They remind us every day of the meaning and purpose in our work and that human connection is at the heart of the hospice experience

The following are notes Hospice of the Valleys has received from the families of patients that we have been privileged to provide hospice care.

"Dear Hospice Team, We, her children cannot thank you enough for the compassionate care that you provided for our mother. Our prayers are with you as continue to minister to additional families. Our faith in Jesus holds us together. Thank you."


"Your Hope through Healing newsletters have been incredibly heartfelt and supportive. I have kept them all. Thank you for those. Also, a Social Worker was on m y mother's team. We had many supportive conversations when my mother was declining, actively dying, and even one or two when my mother passed away. I will never forget the amazing people that helped me through my mother's death. THANK YOU from the bottom of my heart."


"We would like to thank members and staff of Hospice of the Valleys that provided care to our mother. It has been a long struggle of all of us but the outstanding care and customer service that you provided everyone in our family put us at ease, especially our mother. We would like to convey our heartfelt gratitude."

Amazonsmile - Hospice of Valleys

Freedom Facts

Dr. Leslee B. Cochrane

Dr. Leslee Cochrane

Independence Day, also known as the Fourth of July is our national holiday celebrating the adoption of the Declaration of Independence by the Continental Congress which occurred on July 4th, 1776. Since our Nation's founding, the preamble to the Declaration has served as a foundational document regarding human rights

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty, and the pursuit of Happiness.

The United States Constitution was written in 1787 and was amended in 1789 to include what we commonly refer to as The Bill of Rights specifically designed to protect our rights and freedoms. Although a lot has changed in the past 200 years, our rights and freedoms still require protection, especially when it pertains to receiving medical care. At Hospice of the Valleys we believe that each patient has the right to effective pain and symptom management and to choose the best type of treatment for them, including the right to refuse treatment when it is no longer beneficial or produces undesirable side effects.

Congress has crafted the Medicare Hospice Benefit to include several specific patient rights which all Medicare patients are entitled to. For example, patients have the right to choose the Hospice which they feel will best meet their needs including the right to transfer from one they are receiving. Although the list below is not comprehensive, it lists several additional patient rights enumerated in the Medicare Conditions of Participation. If you or someone you know has questions or concerns regarding Hospice Care, please feel free to contact us at 951-200-7800 and we would be happy to help.

Hospice Patient Rights[i]

The Medicare Conditions of Participations grant hospice patients specific enumerated rights. Each patient has a right to:

(1) Receive effective pain management and symptom control from the hospice for conditions related to the terminal illness;

(2) Be involved in developed his or her hospice plan of care;

(3) Refuse care or treatment;

(4) Choose his or her attending physician;

(5) Have a confidential clinical record;

(6) Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property;

(7) Receive information about the services covered under the hospice benefit;

(8) Receive information about the scope of services that the hospice will provide and specific limitations on those services.

inspiration

By: Dr. Lynn Euzenas

Director of Spiritual Care & Bereavement Services

Dr. Lynn Euzenas

We often get asked how to support someone who has suffered a loss.

Not knowing what to say can feel awkward, and one can falter for fear of adding to the bereaved person's pain.

What one does and says can be critical for providing loving and effective support when it is needed.

Helpful things you can do include:

  • Listen carefully
  • Be loving
  • Allow silences in the middle of a conversation.
  • Grant the grieving person space.
  • Convey compassion.
  • Don't make promises you can't keep.

Helpful things you could say include:

  • "I am so sorry for your loss."
  • "You are in my prayers."
  • "I can't imagine how you feel, I am so sorry."
  • "I'm not sure any of my words are the right ones, just know that I care about you."

Remember, when sharing words, less is more; fewer words are often better than many. It is not helpful to try to "fix" the situation or try to explain the loss. It is not helpful to talk about a loss you have had and compare stories. It is not helpful to suggest that grief will only last a short time. Many in our bereavement groups have shared attempts at comfort which were not effective, and sometimes, even hurtful.

Here are a few to avoid:

  • "At least she lived a long life."
  • "He is in a better place."
  • "I know exactly how you feel."
  • "She was such an angel, God must have needed her in heaven."
  • "It was her time to go."

How you act and what you say can make a huge difference in supporting a grieving person. If all else fails, just to reach out in love, however clumsily, is always comforting.

Thank You Canyon Lake Women's Club - Hospice of the Valleys
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