Hospice of the Valleys has been recognized as a five-star organization, placing it in the top hospices in the country, and the only 5 -Star hospice in Riverside County.
“This recognition means so much to us at Hospice of the Valleys. It demonstrates that our compassionate patient-centered care, attention to detail and focus on quality improvement is recognized and valued by the families we serve,” Marta Sarver-Martinez RN, Hospice of the Valleys Administrator/Director of Nursing said.
The rating is scored through the Centers for Medicare and Medicaid Services’ Consumer Assessment of the Healthcare Providers and Systems. The survey is given to the family members of the patients cared for, focusing on a variety of categories, including; communication with family, getting timely help, treating patients with respect, emotional and spiritual support, help for pain and symptoms, training family to care for the patient, rating of the hospice and willingness to recommend this hospice. For more information, visit medicare.gov/care-compare.
Only 10% of hospices nationally have earned five stars. And only 195 hospices of the 2,026 hospices in the United States have been awarded the rating that gives them the five-star status.
Murrieta, California, February 04, 2023 – Hospice Of The Valleys has been awarded a Top Workplaces 2022 honor by Inland Empire Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.
“Receiving an Inland Empire Top Workplace award for the 9th consecutive year is a tremendous honor and one that we are extremely proud of as it is verification of how we operate as an organization. At Hospice of the Valleys we measure winning by how our employees rate us. This award lets us know that we are doing things right and doing right by our employees,” said Paul Mathias, Hospice of the Valleys CFO.
Dr. Leslee Cochrane, Hospice of the Valleys, Executive Medical Director, congratulated the staff on this incredible honor: “You may be interested to know that Hospice of the Valleys is the only Hospice to receive a Top Workplace Award and the only small business to have received a Top Workplace Award for every year since the program began in 2014! When you consider the additional challenges we have faced as a frontline healthcare provider serving our community during a pandemic, I feel it is truly amazing that Hospice of the Valleys was ranked as the number two Top Workplace for 2022!”
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”
For the last 40 years, Hospice of the Valleys’ primary focus has been to provide compassionate hospice care to our terminally-ill patients and their families. We are also a committed community resource by providing free, public support groups to not only our patients’ families, but to the community at large.
Our care includes patient visits wherever our patients call home. This could be a private residence or medical facility. We also provide guidance and support to our patients’ families. We answer all the questions that arise at such a difficult and confusing time, we offer grief support and resources for children who may be affected by the patient’s imminent death.
Murrieta, CA – Hospice of the Valleys has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.
Out of 160 hospice agencies in California, Hospice of the Valleys is the only hospice to receive Elite Status. Nationwide, 58 hospice agencies out of 1,328 received this impressive recognition. Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all patient family members completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions.
“Though we were faced with the challenges of providing care during such unprecedented times due to the COVID pandemic, our dedicated and highly skilled team of frontline nurses, social workers, chaplains, home health aides, and physicians did not lose focus of our mission to provide the best end of life care for our patients and families. Their overwhelming commitment to make sure they were there our patients and families helped to ensure our community received the best end of life care possible. We are truly thankful and proud of the work our team has done during these challenging times,” said Hospice of the Valleys’ Executive Medical Director, Dr. Leslee B. Cochrane.
Hospice of the Valleys’ Administrator / Director of Nursing, Marta Sarver-Martinez, shared, “This award represents the voice of our patients’ loved ones and we are truly humbled to receive their recognition of our frontline workers’ dedication and care.”
About Hospice of the Valleys:
Hospice of the Valleys is a 39-year-old nonprofit hospice organization headquartered in Murrieta, CA. Our mission is to foster reverence for life, relief of suffering, and compassion in loss for the terminally ill patients in the communities we serve. Our service area includes SW Riverside County/Fallbrook and care is provided wherever our patients call home – a residence, board & care, or other facility. Hospice of the Valleys is also a community resource provider that offers free, public grief support groups, Alzheimer’s support groups, educational workshops, and more. We are also a proud partner of the We Honor Veterans program. To learn more about Hospice of the Valleys visit www.HospiceoftheValleys.org or call (951) 200-7800.
HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.healthcarefirst.com or and follow @HEALTHCAREfirst on Twitter.
Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.
Hospice of the Valleys has been awarded funds from Menifee Crime Watch, as their local chapter has concluded. The Menifee Crime Watch (previously Sun City Crime Watch) played a vital role within the Menifee Police Department and Riverside County Sheriff Department. Staffed by volunteers that provided crime deterrence and preventions in the area, Menifee Crime Watch’s work included high-visibility patrols, help with DUI checkpoints, community events, crime scene and traffic collision response, as well as fulfilled requests for house checks when residents were on vacation. They were a very dedicated group of individuals who wanted to make a difference in their community. While unfortunate that Menifee Crime Watch’s work has ended, Hospice of the Valleys appreciates the opportunity to be considered a recipient of funding. The funds received from Menifee Crime Watch will be ear-marked specifically for Menifee patient care expenses not covered by insurance. Unfunded care includes items such as bereavement support, medication delivery so the patient’s family does not need to go to a pharmacy to pick up medications, uncovered medical equipment or supplies such as incontinence supplies, the We Honor Veterans program, and hospice care should the patient be uninsured or underinsured.
Past Hospice of the Valleys’ Board Member and longtime supporter, Bob O’Donnell has also been a part of Menifee Crime Watch since 2012. “I’m so happy that when Menifee Crime Watch was finishing up our work, we were able to give to Hospice of the Valleys, a nonprofit hospice that started right here in Sun City. We are pleased to be able to support their important work in our community”, said O’Donnell. Anthony Christopher, current Hospice of the Valleys board member, and past board member at Menifee Crime Watch said, “I’ve been honored to serve on the board of both organizations. It was important for Menifee Crime Watch to support an organization like Hospice of the Valleys- a nonprofit that was started in Sun City and has served the community since 1982.”
About Hospice of the Valleys
Hospice of the Valleys is a 37-year-old nonprofit hospice organization headquartered in Murrieta, CA. Our mission is to foster reverence for life, relief of suffering, and compassion in loss for the terminally ill patients in the communities we serve. Our service area includes SW Riverside County/Fallbrook and care is provided wherever our patients call home – a residence, board & care, or other facility. Hospice of the Valleys is also a community resource provider that offers free, public grief support groups, Alzheimer’s support groups, educational workshops, and more. We are also a proud partner of the We Honor Veterans program. To learn more about Hospice of the Valleys visit www.HospiceoftheValleys.org or call (951) 200-7800
Over forty years ago, two sisters recognized a need in our community. They founded Hospice of the Valleys, a nonprofit hospice, so that those who are sick and dying would never have to feel alone. Our founders believed strongly in reducing pain and suffering for those at end of life. What began as a volunteer program continues to this day with our Hospice Team including:
Case Manager, RN
Medical Social Worker
Spiritual Care Provider
Home Health Aide
Hospice of the Valleys continues the strong tradition of volunteers. Our volunteers provide support and care for those who are ill, both at their bedside and behind the scenes in our office.
As a trusted member of our community, Hospice of the Valleys, a nonprofit 501(c)(3) has been providing hospice care to the Inland Valley and Fallbrook for over 40 years. Please call us for senior community resources, or for information about hospice care. We’re here to help. 951-200-7800.