Hospice of the Valleys has been recognized as a five-star organization, placing it in the top hospices in the country, and the only 5 -Star hospice in Riverside County.
“This recognition means so much to us at Hospice of the Valleys. It demonstrates that our compassionate patient-centered care, attention to detail and focus on quality improvement is recognized and valued by the families we serve,” Marta Sarver-Martinez RN, Hospice of the Valleys Administrator/Director of Nursing said.
The rating is scored through the Centers for Medicare and Medicaid Services’ Consumer Assessment of the Healthcare Providers and Systems. The survey is given to the family members of the patients cared for, focusing on a variety of categories, including; communication with family, getting timely help, treating patients with respect, emotional and spiritual support, help for pain and symptoms, training family to care for the patient, rating of the hospice and willingness to recommend this hospice. For more information, visit medicare.gov/care-compare.
Only 10% of hospices nationally have earned five stars. And only 195 hospices of the 2,026 hospices in the United States have been awarded the rating that gives them the five-star status.
We invite you to join us for our Butterfly Release & Virtual Memorial on May 28th! Pick up locations at Hospice of the Valleys in Murrieta and at Fallbrook Regional Health District – Community Health & Wellness Center!
Murrieta, California, February 04, 2023 – Hospice Of The Valleys has been awarded a Top Workplaces 2022 honor by Inland Empire Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.
“Receiving an Inland Empire Top Workplace award for the 9th consecutive year is a tremendous honor and one that we are extremely proud of as it is verification of how we operate as an organization. At Hospice of the Valleys we measure winning by how our employees rate us. This award lets us know that we are doing things right and doing right by our employees,” said Paul Mathias, Hospice of the Valleys CFO.
Dr. Leslee Cochrane, Hospice of the Valleys, Executive Medical Director, congratulated the staff on this incredible honor: “You may be interested to know that Hospice of the Valleys is the only Hospice to receive a Top Workplace Award and the only small business to have received a Top Workplace Award for every year since the program began in 2014! When you consider the additional challenges we have faced as a frontline healthcare provider serving our community during a pandemic, I feel it is truly amazing that Hospice of the Valleys was ranked as the number two Top Workplace for 2022!”
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”
For the last 40 years, Hospice of the Valleys’ primary focus has been to provide compassionate hospice care to our terminally-ill patients and their families. We are also a committed community resource by providing free, public support groups to not only our patients’ families, but to the community at large.
Our care includes patient visits wherever our patients call home. This could be a private residence or medical facility. We also provide guidance and support to our patients’ families. We answer all the questions that arise at such a difficult and confusing time, we offer grief support and resources for children who may be affected by the patient’s imminent death.
Murrieta, CA – Hospice of the Valleys has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.
Out of 160 hospice agencies in California, Hospice of the Valleys is the only hospice to receive Elite Status. Nationwide, 58 hospice agencies out of 1,328 received this impressive recognition. Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all patient family members completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions.
“Though we were faced with the challenges of providing care during such unprecedented times due to the COVID pandemic, our dedicated and highly skilled team of frontline nurses, social workers, chaplains, home health aides, and physicians did not lose focus of our mission to provide the best end of life care for our patients and families. Their overwhelming commitment to make sure they were there our patients and families helped to ensure our community received the best end of life care possible. We are truly thankful and proud of the work our team has done during these challenging times,” said Hospice of the Valleys’ Executive Medical Director, Dr. Leslee B. Cochrane.
Hospice of the Valleys’ Administrator / Director of Nursing, Marta Sarver-Martinez, shared, “This award represents the voice of our patients’ loved ones and we are truly humbled to receive their recognition of our frontline workers’ dedication and care.”
About Hospice of the Valleys:
Hospice of the Valleys is a 39-year-old nonprofit hospice organization headquartered in Murrieta, CA. Our mission is to foster reverence for life, relief of suffering, and compassion in loss for the terminally ill patients in the communities we serve. Our service area includes SW Riverside County/Fallbrook and care is provided wherever our patients call home – a residence, board & care, or other facility. Hospice of the Valleys is also a community resource provider that offers free, public grief support groups, Alzheimer’s support groups, educational workshops, and more. We are also a proud partner of the We Honor Veterans program. To learn more about Hospice of the Valleys visit www.HospiceoftheValleys.org or call (951) 200-7800.
HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.healthcarefirst.com or and follow @HEALTHCAREfirst on Twitter.
Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.